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ICICI Bank Customer Care Helpline Numbers

ICICI Bank Customer Care Helpline Numbers

ICICI Bank has made arrangements for its clients to get data identified with different items and get their inquiries settled by reaching the ICICI Bank customer care group. On the off chance that one has any inquiries identified with Visa or sparing records or web banking, he/she can contact ICICI Bank customer care administration, which is accessible day in and day out. Here are the contact subtleties of the equivalent.

ICICI Bank Customer Care Number

There is provision for ICICI Bank customers to contact the customer care for personal banking queries and issues. The customer can call the number mentioned below:

  • 1860 120 7777

ICICI Bank customers can call the following toll-free number to get their queries regarding wealth management or private banking resolved 24×7:

  • 1800 103 8181

Private banking customers can also reach out to the bank at the following number:

  • 1860 120 3399

However, this number may be chargeable and one may have to pay the applicable charges.

Corporate, business or retail institutional banking customers can contact the following customer service number to get their queries answered or issues resolved:

  • 1860 120 6699

ICICI Bank TOLL FREE Customer Care NUMBER(S):

  • 1800 200 3344 (All Operator – 9 a.m. to 6 p.m. from Monday to Friday)
  • 1800 103 8181 (Wealth / Private Banking)

ICICI Bank ALL INDIA NUMBER(S):

  • 1860 120 7777 (Personal Banking)
  • 1860 120 6699 (Corporate / Business / Retail Institutional Banking)
  • 1860 120 3399 (Private banking customer)
  • 040 7140 3333 (Phone Banking)
  • 9594 612 612 (Missed call – Account Balance)
  • 9594 613 613 (Missed call- last 3 transaction)
  • 92222 08888 (SMS Service)
  • 92156 76766 (SMS to Non-financial transaction)
  • 92222 99998 (Get assistance on call- by missed call)
  • +91-40-7140 3333 (NRI Banking)

Call this number for credit card queries

  • 1860 120 7777 (Personal Banking)

IVR options –

  • Prees 0- Card unblock,card missing/stolen
  • Press 1- For account statement
  • Press 2- For credit card/prepaid card
  • Press 3- Loan,home finance,demat account
  • Press 4- Account application status
  • Press 5- (PPMJJY) Pradhan mantri jeevan jyoti yojana

Internet Banking

SMS Banking

Email :- customer.care@icicibank.com

App


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Customer Care Numbers

Personal Banking All India : 1860 120 7777
Wealth / Private Banking All India : 1800 103 8181
Corporate / Business / Retail Institutional Banking All India : 1860 120 6699
Domestic customers travelling overseas
(only available from numbers outside India)
Personal Banking / Wealth / Private Banking +91-40-7140 3333
Corporate / Business / Retail Institutional Banking +91-22-3344 6699

Personal Banking – Alternate Numbers

City Contact Number
Delhi 011 33667777
Mumbai 022 33667777
Kolkata 033 33667777
Chennai 044 33667777

Corporate/Business/Retail Institutional Banking

City Contact Number
Delhi 011 33446699
Mumbai 022 33446699
Kolkata 033 33446699
Chennai 044 33446699

Missed Call Service

  • To check A/C Balance, you may give a missed call on 9594 612 612 or
    send an SMS as IBAL to 9215 676 766/ 5676 766 to get the balance details
  • To check last 3 transactions, you may give a missed call 9594 613 613 or
    send an SMS as ITRAN to 9215 676 766 / 5676 766 to get last 3 transaction details

Recharge

Prepaid Mobile Recharge

  • SMS to 9222208888 from your registered mobile number
  • MTOPUP <space> 10-digit mobile number <space> Recharge amount <space> Last 6 digits
    of your ICICI Bank Account Number

Broadband Recharge

  • SMS to 9222208888 from your registered mobile number
  • MTOPUP <space> Broadband No. <space> Operator Name <space> Recharge Amount <space> Last 6 digits
    of your ICICI Bank Account Number

DTH Recharge

  • SMS to 9222208888 from your registered mobile number
  • DTH <space> Subscriber’s ID <space> Operator Name <space> Recharge Amount <space> Last 6 digits of
    your ICICI Bank Account Number

SMS Banking

Financial Transactions

SMS <Message Format> to 9222208888

Service Name Message Format Example
Prepaid Mobile Recharge MTOPUP (space) 10-digit Mobile Number (space) Operator Name (space) Amount (space) Last 6 digits of your Bank Account Number If the last 6 digits of my account number are 123456, to recharge a Vodafone number 9811654321 for Rs. 100, I will send the following SMS to 9222208888
MTOPUP 9811654321 Vodafone 100 123456
DTH Recharge DTH (space) Subscriber ID (space) Operator Name (space) Amount (space) Last 6 digits of your Bank Account Number If the last 6 digits of my account number are 123456, to recharge a TATASKY number 1005825110 for Rs. 100, I will send the following SMS to 9222208888
DTH 1005825110 TATASKY 100 123456
Retrieve MMID MMID (space) last 4 digits of your account number If the last 4 digits of my account number are 1234, to retrieve MMID, I will send the following SMS to 9222208888
MMID 1234

ICICI Bank Credit Card Customer Care Number

ICICI Credit Card 24*7 Customer Care Number

Use these numbers listed below to contact a customer care executive:

For previously unresolved queries, not more than 3 months old, dial:

  • 1800 200 3344 (this number is operational from Monday to Friday between 9:00 a.m. and 6:00 p.m. Ensure that you have the numeric digits of the Service Request Number handy before you call).

Please note that call charges may be applicable based on the existing tariff plans of your service provider.

City-Wise Tolled ICICI Customer Care Numbers

You can contact a customer care official in your city by dialling these numbers:

Location* Contact Number
Andhra Pradesh 7306667777
Assam 9864667777
Bihar 8102667777
Patna 0612 3366777
Chattisgarh 9098667777
Raipur 0771 3366777
Delhi 011 33667777
Goa 9021667777
Panaji 0832 3366777
Gujarat 8000667777
Ahmedabad 079 33667777
Haryana 9017667777
Gurgaon 0124 3366777
Himachal Pradesh 9817667777
Shimla 0177 3366777
Jammu and Kashmir 9018667777
Jharkhand 8102667777
Ranchi 0651 3366777
Karnataka 8088667777
Bangalore 080 33667777
Kerala 9020667777
Ernakulam 0484 3366777
Madhya Pradesh 9098667777
Bhopal 0755 3366777
Maharashtra 9021667777
Mumbai 022 33667777
Odisha 9692667777
Bhubaneshwar 0674 3366777
Punjab 7307667777
Chandigarh 0172 3366777
Rajasthan 7877667777
Jaipur 0141 3366777
Tamil Nadu 7305667777
Chennai 044 33667777
Telangana 7306667777
Hyderabad 040 33667777
Uttar Pradesh 8081667777
Lucknow 0522 3366777
Uttarakhand 8081667777
Dehradun 0135 3366777
West Bengal 8101667777
Kolkata 033 33667777

*Note: States and their corresponding numbers have been highlighted.

ICICI Credit Card Enquiries

In Case of Card Theft: In case your credit card has been stolen or is lost, please report the loss to a customer care official by calling any of the numbers provided above. If you wish, you can request for a replacement credit card during the same call itself.

You can also use the mobile application to block the card or visit your nearest branch to block the use of your card.

Alternatively, you can block your credit card by logging in to your internet banking account.

In Case of Your Card Being Blocked: If your card has been blocked, you will have to request for a replacement card by calling the customer care centre from your mobile number. Ensure that you place the call between 7:00 a.m. and 9:00 p.m. The first delivery of your replacement card will be attempted within 5 business days of your request being placed.

In Case of Card Needing to be Re-Dispatched: If your card has been returned to ICICI because it couldn’t be delivered, you can request for a re-dispatch of your card by logging into your internet banking account or by calling customer care on any of the numbers mentioned earlier.

If you decide to call customer care, ensure that you do so from 7:00 a.m.to 9:00 p.m.

ICICI Bank Credit Card International Helpline Numbers

For those of you who bank with ICICI while overseas, here are the international helpline numbers you can call. Before you do so, here are a couple of things to keep in mind:

  • You will need a debit card for authentication purposes.
  • If you do not have a debit card or PIN, you can request for one by navigating to the service request page on the ICICI website.
Location Contact Number
USA 1866 ICICI 4U
UK 0 8081 314 151
Singapore 800 101 2553
Canada 1866 ICICI 4U
Australia 0011 800 0424 2448
UAE 8000 9114 001
Bahrain 800 04 877/+973 17 576 161
Belgium 00 800 0424 2448
Finland 990 800 0424 2448
France 00 800 0424 2448
Germany 00 800 0424 2448
Ireland 00 800 0424 2448
Italy 00 800 0424 2448
Luxembourg 00 800 0424 2448
Netherlands 00 800 0424 2448
Portugal 00 800 0424 2448
Spain 00 800 0424 2448
Hong Kong +852 22342651/+852 22342655
Sri Lanka +94 11 4242448
Russia +7 495 981 4988

Here are other numbers that could be useful:

If you would rather a customer service executive give you a call, you can request for a free call back facility.

Other Ways for NRIs to Get in Touch

  • Email: nri@icicibank.com.
  • Service request: Navigate to the Service Request page on the ICICI website and raise your concerns by selecting the options that best describe your query.
  • Web chat: Log into your internet banking account and chat with a representative.
  • Visit an overseas branch: You can visit any of the following overseas branches to have your credit card queries addressed:

Locations and Addresses of ICICI Bank In Others Countries.

Location Address
Kingdom of Bahrain Bahrain Branch ICICI Bank Ltd. Manama Centre, Manama Kingdom of Bahrain Tel: +973 17 576 161 Fax: +973 17 221 200
Bangladesh Bangladesh Representative Office ICICI Bank Ltd., 12th floor, Unique Trade Center (UTC Building), 8 Panthapath, Dhaka -1215 Tel: +8802 8155392/409 Fax: +8802 8143424
Canada Canada Subsidiary ICICI Bank Canada, Don Valley Business Park 150 Ferrand Drive, Suite 700, Toronto, ON M3C 3E5 Tel: +1 416 360 0909 Fax: +1 647 436 1178
China China Representative Office ICICI Bank Ltd., RM 2585, 25/F, Wheelock Square, 1717 Nanjing West Road, Jingan District, Shanghai 200 040, China Tel: +86 21 61575169 / 70 Fax: +86 21 61575388
Dubai Dubai Representative Office ICICI Bank Ltd., Suite No. 404, The Business Centre Building, Khalid Bin Al Waleed Street, Near Burjuman, P O Box: 28758, Dubai, U.A.E. Tel: +8000 9114 001 (toll-free) Fax: +971 4 396 6994
Abu Dhabi Abu Dhabi Representative Office ICICI Bank Ltd., No.107-108, Al Otaiba Towers, Mashreq Bank-Siemens Building, Electra Street, P O Box: 31276, Abu Dhabi, U.A.E. Tel.: 8000 9114 001 (toll-free) Fax: +971 2 622 8410
Hong Kong Hong Kong Unit 1504B-1505, Level 15, International Commerce Centre, 1 Austin Road West, Kowloon, Hong Kong Tel: +(852) 2234 2651/2234 2655 Fax: +(852) 2234 7613
Singapore Singapore Branch ICICI Bank Ltd. 9 Raffles Place, #50-01 Republic Plaza, Singapore- 048619 Tel: +65 6723 9288 Fax: +65 6723 9268
South Africa South Africa Representative Office ICICI Bank Limited 3rd floor, West Building, 88, Stella Street, Sandown, Sandton, Johannesburg 2196 PO Box 78261, Sandton, Johannesburg 2146 Tel: +27 11 6767800 (Board) Fax: +27 11 7839748 (Board)
Sri Lanka Sri Lanka Branch ICICI Bank Ltd. 58, Dharmapala Mawatha, Colombo 07, Sri Lanka Tel: +94 11 4242448
The United Kingdom UK Subsidiary ICICI Bank UK PLC Please check the ICICI UK website for more details about the branch offices.

ICICI Bank Email Address

Get in touch with ICICI by sending an email to:

  • Customer.care@icicibank.com

Alternatively, you can raise a first-level complaint (i.e., this is the first complaint you are raising with respect to a particular concern), by following these steps:

  • Navigate to the ‘Complaints’ section on the ‘Feedback’ page.
  • Select ‘Email’ and fill in the details required.
  • Use the email ID you have registered with the bank to expedite your complaint.

ICICI Credit Card Grievance Redressal

To ensure that all customer queries and complaints are addressed in a timely manner, the bank has a grievance redressal policy in place.

If you have contacted a customer service executive via phone, email, a service request form, or by going to the branch, but are not satisfied with the solution to your problem (or you haven’t received any solution), you can follow these steps:

    • Download the complaint form from the website, fill it up, and send it to Mr Subhendu Tripathy. The address is:
Mr Subhendu Tripathy,

ICICI Bank Ltd.,

Phone Banking Centre,

ICICI Bank Tower,

Financial District, Gachibowli,

Hyderabad 500032
  • You will receive a response within 4 working days of the form being received by the bank.
  • You can alternatively send a Service Request form to Mr Tripathy.
  • If you aren’t satisfied with the solution provided by the Grievance Redressal Officer, you can reach out to the Principal Nodal Officer, Mr Vinayak M More.

ICICI Nodal Office Contact Details

You can escalate your complaint to the principal nodal officer if you aren’t satisfied with the solution you have received from prior channels.

Here are the contact details of the principal nodal officer:

    • Email: headservicequality@icicibank.com
    • Address:
The Principal Nodal Officer

ICICI Bank Ltd.

Bandra Kurla Complex

Mumbai 400051

Write to ICICI Bank

Pen down your queries and address it to:

ICICI Bank Limited,

ICICI Phone Banking Centre,

ICICI Bank Tower, 7th floor,

Survey no: 115/27, Plot no.12,

Nanakramguda, Serilingampally,

Hyderabad 500032

Registered office:

ICICI Bank Tower,

Near Chakli Circle, Old Padra Road,

Vadodara 390007,

Gujarat, India

Corporate office:

ICICI Bank Towers,

Bandra-Kurla Complex,

Mumbai 400 051

ICICI Bank Credit Card Customer Care Frequently Asked Questions

  1. Can I contact customer care to get my credit card statements for income tax purposes?Yes, you can call customer care to get your credit card statements for income tax purposes. Alternatively, you can download your statement from your internet banking or mobile banking account.
  2. How do I cancel my ICICI credit card?You can cancel your credit card account by calling customer care or sending an email to customer.care@icicibank from your registered email id. Keep in mind that your card account will be closed only if you have paid all outstanding dues on your card.
  3. What do I do if my credit card isn’t working at a point of sales terminal?In such cases, first, make sure that you have entered the right PIN and that the card has not expired. If there is no problem with regards to the PIN or the expiry date on the card, you can call customer care. Ensure that you place the call anywhere between 7:00 a.m. and 9:00 p.m.
  4. Does ICICI Bank have a dedicated customer care number for credit card related queries?No, ICICI Bank does not have a dedicated customer care number for credit card queries. However, the bank has dedicated numbers for customer care based on their customers. The customer care number for ICICI Bank are:
    • 1860 120 7777 (all retail banking customers)
    • 1800 103 8181 (wealth banking customers)
    • 1860 120 3399 (private banking customers
    • 1860 120 6699 (business, corporate, and retail institutional banking customers)
    • 040 71403333 (tolled number for retail banking customers)
  5. What is the procedure to report a stolen credit card or to block the credit card?In case your credit card has been stolen, you will need to call the customer care number of the bank immediately so the card can be blocked, and no further transactions can take place. Once done, a replacement credit card will be sent to your registered address within 5 business days.
  6. Does ICICI Bank have a dedicated customer care service for NRIs?Yes, the bank offers a separate customer care number of all Non-Resident Indians. For all NRIs in India, the customer care number of the bank is 1800 102 5600 and is universal for all related queries. ICICI Bank also offers a non-toll-free number for all queries from people living outside the country which is 91 40 3099 8025. NRIs can also send an e-mail with their complaint or questions to nri@icicibank.com or visit an overseas branch in their respective country.
  7. How do I change my credit card PIN?Your credit card comes with a working PIN which must be entered for all transactions. However, if you wish to change your PIN, you can do so by visiting any ICICI Bank ATM or through net banking. You can visit the nearest ICICI Bank ATM and swipe your credit card. Enter your existing PIN and choose the option of ‘Change PIN’. Enter your desired PIN and the new PIN will be effective for all further transactions.
  8. How can I change my credit card limit?The credit card limit is assigned to you based on various factors such as your credit score, credit utilization ratio, etc. However, you can request for the current limit to be changed. To request for an increase or decrease in the limit, you can call the customer care number of the bank or log in to your net banking account and request for a change in the credit limit of your card.
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